Study and Design of Patient Flow at the Medicine Department of a University Hospital
Most, if not all, public hospitals in Thailand have encountered a common problem regarding the increasing demand for medical services. The increasing number of patients causes so much strain on the hospital-s services, over-crowded, overloaded working hours, staff fatigue, medical error and long waiting time. This research studied the characteristics of operational processes of the medical care services at the medicine department in a large public university hospital. The research focuses on details regarding methods, procedures, processes, resources, and time management in overall processes. The simulation model is used as a tool to analyze the impact of various improvement strategies.
 Najimuddin, A., Ibrahim, I., Ismail, S., "A simulation approach:
Improving patient waiting time for multiphase patient flow of
obstetrics and gynecology department (O&G department) in local
specialist centre," WSEAS transactions on mathematics (9)., 2010,
 Kolker, A., "Process modeling of emergency department patient flow:
Effect of patient length of stay on ED diversion," Journal of Medical
Systems (32)., 2008, pp. 389-401.
 Laganga, L., "Lean service operations: Reflections and new directions
for capacity expansion in outpatient clinics," Journal of Operations
Management. OPEMAN-735, No. of pages12.
 Takakuwa, S., Katagiri, D., "Modeling of patient flows in a largescale
outpatient hospital ward by making use of electronic medical
records," Proceedings of the 2007 Winter Simulation Conference,
 Law M. A., Kelton D. W., Simulation modeling and analysis.
McGraw-Hill, 2000, ch. 5.